Shipping and Returns

Shipping

Free shipping on all fine art within Australia.
Within Australia:  orders for Print only, we expect delivery time of 2 weeks, for Framed Prints 3-6 weeks.
International shipping is price on application (POA).
We cannot deliver packaged items over 100cm to Post Office boxes.
All parcels require a signature on delivery (if you request ‘authority to leave’ then Jody Keen Art is not responsible for any damage, loss or theft of your parcel).
All art is sold on a made-to-order basis, please allow 3-4 weeks production time.

Returns

Please choose carefully before placing your order! We do not accept returns for change of mind purchases as our prints and frames are all custom made.

Damaged Claims

If your order arrives damaged during the journey, Jody Keen Art will replace the item with the same as your original order.
Please note: In order to process a return, we MUST have photo evidence of damage to the exterior packaging and photo evidence of damage to the item.
Damaged Returns Claims must be submitted within 24 hours (1 business day) of receiving the damaged item. 

Contact

Please forward all Returns Claims to: jodykeenart@gmail.com and clearly state the order number & your delivery address, your name & contact phone number.